Access For Sight Impaired Consumers

About The "Taxi Bill of Rights"

In Spring 2007, the Honourable Kevin Falcon, Minister of Transportation, met with representatives of the Metro Vancouver taxi industry to discuss taxi service quality issues. Extensive consultations were carried out with the taxi industry and other key stakeholders and those discussions led to the Taxi Bill of Rights.

Input was sought from:

BC Taxi Association
Vancouver Taxi Association
Taxi company managers and drivers
Numerous groups representing users of taxi services
Justice Institute of British Columbia
Vancouver International Airport
Passenger Transportation Board and Branch, including taxi inspectors
Municipalities and municipal enforcement officers
Union of British Columbia Municipalities
RCMP Traffic Services
TransLink
BC Transit
Tourism Vancouver
Various consumer organizations including seniors and persons with disabilities

A key element of the Taxi Bill of Rights is a passenger's right to be picked up and transported to their stated destination. This is supported by a new enhanced trip refusal regulation, enabling enforcement officers to ticket taxi drivers $288 per offence. Other provisions, such as a passenger's right to a courteous driver who provides assistance if requested, are simply service quality matters supported by taxi companies.

Minister Falcon and the Metro Vancouver taxi industry are committed to ensuring that Vancouver has a world-class taxi industry in place when the Olympic and Paralympic Winter Games bring the world to British Columbia in 2010.

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